This user hasn't shared any biographical information
Managing health information, making appointments, keeping track of medications, and monitoring self-care recommendations are just a few of the routine tasks of today’s family health advocate, a role often played by mom. In addition to managing their kids’ health and their own, many moms are also in charge of managing health matters for their spouse or partner, and sometimes an elderly parent or other relative.
Taking care of yourself and your family can be overwhelming at times. Mayo Clinic suggests five tips for managing your family’s health:
1. Ask yourself a few questions.
Take a few minutes to sit down and figure out the questions you’ll most likely be asked in the event of an emergency or in common healthcare situations. If your child’s school nurse called today and asked for his health history, what details would you be able to provide? If your mother fell in the shower, would you have access to critical information needed by emergency caregivers?
2. Get organized.
It seems that health information is never where you need it, when you need it. An online tool like the Mayo Clinic Health Manager gives you the opportunity to store and update personal health records and those of your family members. This free and secure online application gives you a place to store medical information and receive real-time individualized health guidance and recommendations based on the expertise of the Mayo Clinic. You can give access to family members or your doctor and use the tool no matter where you receive medical care. The Mayo Clinic Health Manager isn’t just a place to store and organize your health information, it helps you become more active and engaged in your healthcare.
3. Make doctor visits more efficient.
The time you spend with your doctor is typically brief, but valuable. Take advantage of your time by arriving to the appointment prepared. Before you go, write down any questions you have so you don’t forget to ask them. Bring a list of any medications, vitamins and supplements you’re taking.
“I truly appreciate when my patients are actively engaged and informed about their health,” says Dr. Sidna Tulledge-Scheitel, a primary care physician. “The Mayo Clinic Health Manager can help patients share information more easily with their doctors and manage their own health better between office visits.”
4. Know and use your history to be more proactive.
Use the Mayo Clinic Health Manager to track wellness visits and immunizations for you and your family, as well as to gain control of medication schedules and chronic condition symptoms. Sharing this information with your doctor could help determine future treatment.
5. Build your health assets.
Finances, retirement savings and home equity are all viewed as long-term personal management projects, but people don’t often see their health the same way. Look at your health as a long-term investment and take steps to quickly address any issues while maintaining a healthy lifestyle.
For more information on the Mayo Clinic Health Manager and how to manage your family’s health, visit www.MayoClinic.com.
By Darlene Braden
In any business there must be four hats worn each day. Your company could consist of just you, the owner and operator, or it could consist of over 2,000 employees. By managing these four hats, you will increase revenue through efficiency and decrease costs by eliminating waste and disorganization.
1. The Captain (General Manager/Owner). The Captain oversees, delegates and organizes. Captains are individuals usually known as the General Manager. They see the broader picture and make sure the smaller jobs are done: bills are paid, files are organized, the accounts receivable are up to date, etc. They do not actually do the small task jobs, they make sure the jobs are fulfilled and the company runs smoothly. It is also necessary that they step back to notice and acknowledge the company’s short and long term goals.
2. Deck Support (Office Assistant). Deck Support makes sure the small details are done. This hat is usually worn by employees such as the office assistant, the runner and/or the logistics person. They complete small-detail tasks such as filing, data entry, paying bills and making sure the office is clean and organized. This person will report to the Captain.
3. The Technician (Worker). The Technician makes and installs the windows, installs the computers or cleans the carpets. The Technician gets the product to the consumer so that money can be collected.
4. The Dreamer (Entrepreneur). The Dreamer can’t sleep nights because they are imagining how great things will be. Dreamers are the visionaries of the company and dream about logos, expansion, fulfillment, money, power, fun and energy.
All of these jobs are very important. When a company loses its Captain, it runs into an iceberg and drowns. With no Deck Support, things get lost and the company crashes. Without a Technician, no product is delivered; thus no revenue. If a company loses its Dreamer the company’s vision is lost and the company experiences a slow death.
If hats are worn by employees other than the General Manager, the Captain needs to hold the employee accountable to staying on task and completing the job. The General Manager also needs to hold the Captain accountable to receive appropriate information and complete necessary tasks.
A ship cannot run without a crew. Although the hats and tasks are separate and different, it is imperative to hold a weekly staff meeting to stay on the same page. Nothing hurts a company faster than the right hand not knowing what the left hand is doing; having hats sprawled all over the place and getting lost. Staff meetings can be rewarding when they are consistent and will result in your company’s progress.
The human mind can get confused easily. The unconscious can only attend to about five tasks at once so juggling four hats is a skill that needs to be developed. Do this by separating the four hats in your mind. Realize and recognize which hat you are wearing and focus on the job that you are doing. Be clear in your mind what task you are completing and consciously switch your hat when needed.
The Captain needs to assess when each hat needs to be worn and when. Sometimes the Captain’s hat will take all day and the Dreamer’s hat is saved for the weekend. It may be that the Technician hat is not worn for a few weeks until a job needs to be completed. This expertise is valuable and becomes more thorough when the Captain steps back and looks at the whole company from a
Each hat is fulfilling and rewarding in its own way. Take satisfaction in tasks well done, keep your hats in order and enjoy smooth sailing!
By Kathleen Gage
Will your customer’s first experience be their last or the beginning of something great?
Since moving to Oregon we have had numerous out-of-town visitors. Invariably, we take them out to eat. One of my favorite places to eat is a tiny café in Pleasant Hill. The Sunrise Café is a “blink and you miss it” kind of place. Tucked away between the local feed store and next to the one gas station in town, the Sunrise Café is a local favorite.
From the first time I stepped foot in this nostalgic eatery, I had such an incredible experience that I return often. Each time I have out-of-town guests, I make sure to take them to the Sunrise Café for an experience they are sure to remember for years to come.
What makes the Sunrise Café so special? The food is better than mom’s home cooking; full of great taste, very filling and served up hot. The décor is funky and entertaining. Everyone who works at the Sunrise is genuinely happy when people stop in.
My first time at the Sunrise was when we were house hunting in the area. We stopped in with our realtor and were immediately welcomed by Marianne. Because she knows her customers, she knew this was our first visit and inquired about what brought us to the area. After sharing our house hunting stories, she wished us well, said she hoped we would find the perfect home and invited us back again.
Well over a month passed before we got settled in and decided to return to the Sunrise for a hearty Sunday breakfast. Marianne immediately recognized us as the house hunters, gave us a huge welcome and a hug when we told her we were the newest residents of the area.
Like most people, I enjoy feeling welcome where I do business. Each and every time we bring guests to enjoy our favorite spot, Marianne greets us as if we are the most important people in the place, welcomes our guests and makes their experience one to be remembered. Every patron gets as warm a welcome. Our guests always comment what an incredible experience they had and what a delight Marianne is.
The Sunrise clientele is such that if there is a crowd, patrons will share their tables with each other, get up to help serve coffee and pitch in to do whatever needs to be done. The entire staff is genuinely happy everyone is there. No wonder locals return often. They like being there.
On the flip side is my experience at a place in Dexter, Oregon. There is a Mexican restaurant in that area with a huge sign that reads, “Best Mexican Food in Oregon!” As one who enjoys Mexican food, I thought it would be worth trying.
Unlike the Sunrise Café, at the Mexican restaurant it took a few minutes before we were rushed to our table without as much as a “Welcome.” After being seated we were made to wait several more minutes before getting a menu.
Finally, a rather large man (who turns out to be the owner) shows up. He appeared to be very frazzled and in a hurry. Without a welcome, he quickly takes the order, grabs the menu, and moves on to the next table to repeat the process. When the food arrives it is cool rather than hot, the plate is hastily placed in front of us and the owner rushes to the next table with their food.
Near the end of our meal a party of six shows up. Without missing a beat, the owner says, “Table one is done. We can seat the people there.”
We were table one. I was shocked. After having one of the most unpleasant experiences up to this point, now I was made to feel extremely rushed. What I found interesting is the party of six didn’t even stay. With this restaurant my first experience was definitely my last.
Regardless of your industry, do you know if your customers first experience is their last or the beginning of something great?
By Wendy Alheim
The most important minutes in the Interview Process are the first five minutes! For that reason, you must make a great first impression. Needless to say, dress professionally. Do not be a trend setter on an interview. Dress in a conservative suit for men, white shirt, contrasting tie, and shined shoes; for women, a skirted suit is still preferable to a pant suit, also a light color blouse, as well as neutral colored hose and heels!
You may be wondering why I would even mention this- you wouldn’t even believe the amount of people who do not dress professionally on interviews!
Very early in my career as a Recruiter, an employer turned down a candidate for a variety of reasons- one being, he didn’t bother to shine his shoes! He had made the effort to do everything else right, but wore his “work shoes” on the interview! I also remember the woman who when I told her to wear stockings during the high heat of the summer, pacified me and decided not to listen to that advice.
On my follow-up call to the prospective employer, he was laughing at my advice and had decided to hire her because she had more common sense than her recruiter during a heat wave! Luckily for her, he was one of my most easygoing and relaxed clients; and stockings were not a big concern for him like they would have been to other prospective employers. Both of these stories illustrate the fact that your goal is to make the prospective employer concentrate on YOU and what you have to offer their company instead of what you are wearing!
Greet them with a firm handshake and a smile. There is nothing worse than a limp handshake. If you aren’t sure how yours is, test it with a friend you can trust to tell you the truth! Also, remember it is always a good idea not to wear after shave or perfume; and if you are a smoker, have your last puff before you leave your house and brush your teeth! At least once a week in the early years of my profession, an employer called to complain about “not being able to breathe with the smell in the room”- and most importantly, 9 times out of 10, that person was not hired because the first impression was not strong enough to overcome any concerns that might have come up during the interview.
After the strong impression is there, the first thing to accomplish is to be you.You are not on a stage! Maintain that” smile in your voice attitude”- Be friendly, poised and confident. Strive to project interest and eagerness in both the company and the interviewer.
Secondly, you must go into each interview with the attitude that you want the job! Over the years, I told many people to do that, and the typical response always was- how do I know if I really do want the job? My answer was always the same. If you go in with the correct attitude, you can get the offer! If for some reason the offer is not one you want, it still will give you that extra spark of confidence that you are interviewing well and presenting yourself in the right way.
Prior to the interview, take the time to prepare a simple Feature-Benefit Presentation on yourself. Think of your strengths and then turn them into features that the prospective employer will gain if they hire you! For example- You are self-motivated- the Benefit is that the employer can count on you to complete any tasks that your position requires, as well as the fact that you keep yourself Positive and always keep moving forward!
The third step to successful interviewing is the CLOSE. Remember, an interview is a sales call on you! You need to close the employer on the fact that you are the answer to their dreams! As you see the interview winding down and you have asked all of your questions, and answered all of theirs- Simply say-“We have been together for an hour now. I feel that I have a very good idea of what you are looking for. Where do I stand in relation to those you have already seen? Is there any other information that I could give you about myself or my background?”
Try to find out if there are any objections that you can overcome on the spot; and if there are, answer honestly and confidently. Never leave the interview without a final closing statement- “I am sure that I could be an asset to your company and I would like to continue to show you how. Can we set up the next meeting in the process?”
This is a very important way to end the interview so there is no doubt in the employer’s mind that you want the opportunity. Many times as I followed up with employers after an interview, I would tell them how much the candidate enjoyed meeting them and how excited they were about the job , and I would get the comment-“ that’s nice they told you! I wish they had told me that during our meeting.” I usually had to do a little more selling to get the employer to give the candidate another chance. Without a recruiter interceding, the process would certainly be over for that person!
Let them know that you are what they have been looking for- In the unlikely event that you don’t get the offer – it probably just wasn’t meant to be, and fate has saved you time and aggravation; or if you really do not want to pursue the opportunity, just thank the prospective employer for their time and let them know you will consider it further. You can then follow-up with a note letting them know that you do not feel that it is the right fit for you. You never want to close a door poorly because you never know what might be available with that prospective employer down the road.
REMEMBER TO BE CONFIDENT IN YOU! IT WILL SURELY COME THROUGH ON YOUR INTERVIEWS!
By Peter Murphy
Wouldn’t it be grand if we could just wake up in the morning, brush our teeth and put on our confidence for the day? Well, for those of us who don’t have a drawer full, here are 4 simple strategies that will help you build confidence.
1. Accentuate the positive.
Be your own best friend. What do you tell a friend who’s tried something new, whether or not it turned out well? At least you tried something new- good for you!
Accentuate the effort it took in doing something, rather than the final outcome. (You’d do it for your best friend, wouldn’t you?) We all have limitations. The key is to accept that you have them without dwelling on them.
2. Don’t be afraid to take some risks.
When you are about to embark on a new experience, do you spend your time worrying so much about the outcome you aren’t enjoying the moment? If you look at new things in your life as a chance to learn something, it opens up the possibility of you becoming good at that something.
If you spend your time dreading the outcome, you’ll turn any opportunity there might have been into a failure. What’s more, we can’t grow when we are frozen with fear. Don’t set yourself up to fail. If you do, look at number one, again!
3. Use self-talk to keep assumptions away.
We all use self-talk. The key is to use it in a way that we don’t form bad thoughts that can lead to permanent doubts. Catch yourself using negative self-talk and cancel it with something positive and not based on assumptions!
Build confidence by not expecting perfection from yourself at all times. You can only do your very best at something. Nobody can do everything perfectly, so why do you assume that you should be able to?
4. Learn to rely on your self-evaluation.
If you always rely on the opinion of others, you’ll always be wondering what they think! That does nothing to build confidence – it tears it down, by giving away your personal power to others.
Focus on the real you, inside, to find out how you feel about your own actions, how you’ve been doing your job, etc. You’ll be developing a strong sense of who you are.
It’s important to remember that no one can be self-confident all of the time. In fact, you’ll build confidence faster and easier once your realize that.
Most people with low self-esteem or who lack in confidence are that way because of unrealistic expectations. They expect more from themselves than they do others.
A person with low self-esteem will think nothing about calling him or herself a ‘stupid idiot.’ They wouldn’t dream of saying that to someone else. To build confidence it’s a good idea to be your own best friend.
By Victoria Ring
Knowledge is not intelligence. Knowledge is something you obtain after repeatedly performing a skill or being trained in a skill. Knowledge has nothing to do with intelligence. You can have an IQ of 212 but you would never have the knowledge about everything there is to know.
But how do you obtain knowledge? Do you read books? Do you watch videos and attend seminars? Do you enroll in training courses? Do you communicate with people who have the knowledge you wish to obtain? The answer is YES to all four questions. But the problem is, many people don’t know how to listen, read and communicate in order to obtain the knowledge provided to them.
Here are some tips to help you increase your knowledge:
1. Pay close attention to the answer a person gives after you ask them a question. Although this sounds simple to do, the problem occurs when the listener does not listen. Instead, they are contemplating what they are going to say next, or even concentrating on unrelated matters. It takes a little effort to truly listen to what people are saying and putting all your own thoughts out of your mind for a moment so you can learn from them.
2. Maintain eye contact with the speaker. This is a good exercise to get into a habit of doing because it will help you to become less distracted or keep your thoughts from wondering.
3. Avoid the human tendency to jump to conclusions about what is said before the speaker has finished. Instead, you should listen closely even if you think you know what the person is going to say. Think of yourself as a news reporter with unbiased views and gathering as much information as possible so you can write a detailed report later. Once you have fully understood and absorbed what the speaker is saying, you can form your own opinions at that time. But forming an opinion while the speaker is talking does not allow you to absorb knowledge.
4. Make sure you understand the entire concept before offering any advice or suggestions to others. Sometimes people are so eager to show their enthusiasm that they offer suggestions without realizing the speaker would prefer that they listen rather than give advice. This is not to say that suggestions and solutions are not important. Of course they are, if they are offered at the appropriate time.
5. Stop everything you are doing and give the speaker your undivided attention. It is nearly impossible to concentrate on what someone is saying if you are doing something else. You may be able to take in the gist of what it being said, but you will never absorb all the details. Details are the meat and potatoes of knowledge and should never be missed.
1. When you read a paragraph make sure you can repeat the meaning of that paragraph before you read any further. It is natural for your mind to wander as you are reading a training manual or other reading material. But you need to train yourself to read and understand every paragraph before you move on to the next. This does not mean that you will gain all the knowledge from that paragraph – just that you understand what the writer is saying.
2. Read with an open, unbiased mind until you fully understand what the writer is conveying. You are trying to obtain knowledge that you currently do not have. If you allow your own biased opinions to clutter up your mind while you are trying to obtain that knowledge, you will get little benefit from the knowledge the writer is giving to you.
3. Always read a book with a yellow highlight marker in your hand. Use it to highlight sentences, paragraphs and sections that stick out as important to you. This way, you can go back through the book and immediately find all the highlighted areas during your second review.
1. Organize your thoughts before making the call. No one appreciates a telephone call from a person who takes forever to get to the point. Garbled requests for information can only have one result – failure. You need to organize your thoughts before making the telephone call so you can get right to the point and resolve the issue. If necessary, write down a list of the questions you need to ask or what information you need to obtain; then refer to it when you make the telephone call.
2. Do not put a caller on hold for longer than 1 minute. If you discover you cannot answer the question or solve the problem during the time the caller is on hold, offer to call them back as soon as you have an answer. Then remember to call them back. Most people will wait for you to call them back if you promised to do so. If you still are unable to get the information to help them within 1 hour after promising to call them back, call them anyway and explain that it will take longer than expected. Then, give the caller an expected wait time for you to get the information or solve the problem.
3. Take notes during the telephone call. When someone calls you, train yourself to write down the name of the person and any other notes pertinent to the conversation. This way, you can refer to the person by name during the rest of the conversation and record important information you will use when you hang up the phone.
4. End the telephone call appropriately. Normally the person who calls should be the one who ends the call. But if the caller continues to talk forever and you need the call to end, be professional. Wait for a pause and say something like: “I am sorry to interrupt but I have another appointment. Perhaps we can talk later but thank you again for calling.”
5. Return all your calls promptly. A hectic and demanding schedule is no excuse for failing to return a telephone call. Have you ever tried to reach someone repeatedly by telephone, only to have them call you back several days later and tell you they had been so busy they could not call you back? If so, you can imagine how a customer or client will feel when you do the same to them.
Business Email Communications
1. Use the subject line of an email message to inform. The importance of an email is often determined by the subject line. Keep the subject line brief and specific. Make sure it relates to the subject matter of your email. If not, the receiver might accidentally delete it or mistake your email as spam or an unsolicited advertisement.
2. Treat emails like business letters. It is better to be more formal than casual in business email communications. You want to make a good impression.
3. Include a signature line. Nothing is more annoying than receiving an email from someone you want to contact but they provide no name, title, company, telephone number or website information. Do not rely on people being able to reply to your email as their only means to contact you. Often, email can bounce (due to internet glitches) through no fault of your own and your email is never received.
4. Never shout at people by using uppercase letters. Typing in uppercase letters is considered CYBER SHOUTING. As an alternative use asterisks to emphasize words, such as: Please contact us “no later” than Friday.
5. Skip the fancy decorations. Vivid colors, flashing symbols of bouncing smiley faces (better known as emotions) should never be used in business communications. These types of effects should only be reserved for personal email, not business email.
6. Keep your email very brief. Writing long emails about how you emotionally feel about a situation does not get your email read. But do not be too brief either. Provide the business with all the pertinent facts so they have enough information to look up your records and resolve the issue the first time. However, if your email is longer than 2 paragraphs, pick up the phone and call the company to resolve the issue.
7. Remember that no email is private. Every email you send passes through 1,000s of servers before it is delivered to the recipient. Additionally, every email you send is likely to be achieved on 1,000s of computers who make it a point to back up their customer’s email data. If you are angry and exhibit irrational behavior in an email, chances are it will come back to haunt you one day.
8. Avoid mood mail. Email messages that convey strong emotions can be easily misunderstood. Never send an email when you are angry. Take time to cool down, count to 100, then go back and re-read your email and edit it before clicking the Send button.
9. Proof every email before sending it to a business. It pays to check your grammar, spelling and punctuation before clicking the Send button. Getting in a hurry does nothing but cost you more time in the long run.
10. Respect the privacy of others. When you send an email that you also want sent to other people, use the BCC (blind carbon copy) function instead of the CC (carbon copy) function. This way, when the person receives your email, there will not be a long list of other email addresses at the top; and they don’t have to scroll down through the list to get to the email message.
11. Be very cautious when you use the “Reply All” button on your email program. If you receive an email that was sent to a multitude of people, hitting the “Reply All” button will send your reply to everyone. Unless you want this to happen, do not use this feature.
12. Do not be a pest. If you do not receive a response within 24 hours after sending an email, either send a different email explaining why you are following up or pick up the phone and call the company.
13. Never send an attachment unless you have permission to do so. Most email servers today will automatically strip attachments because they can be considered spam. Unless the company has specifically requested that you send an attachment, never send one.
14. Think twice before sending jokes, chain letters or funny messages. Just because you may think something is funny or cute does not mean the person receiving it will feel the same way. In fact, they may even find them insulting. Do not risk your reputation.
15. When posting a response to a message board, remember that your email is forever edged in stone. Many people forget that when they post a message to a message board, that message is archived forever. The main website that archives every web site that has ever been in existence is The Wayback Machine at http://web.archive.org/
I sincerely hope that you have read this entire article and will use it to improve your communication and listening skills. When you do, you will find that your knowledge will increase and you will become a better asset for the business associates you communicate with on a daily basis.